Top Interview Questions to Ask Healthcare Assistant

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Posted by: Amber
Posted on: 13/02/2020

Healthcare Assistants (HCAs) play a crucial role in supporting registered healthcare professionals to provide quality care to patients.

When hiring a Healthcare Assistant, the interview process should effectively assess a candidate’s experience, interpersonal skills, ability to effectively communicate and stay calm under pressure.

To help, we’ve put together a list of some of the best interview questions to ask Healthcare Assistants when applying for a role in the UK.

Experience and Skill-Based Questions

Asking about a candidate’s previous experience in healthcare will help you determine if they have the necessary capabilities and knowledge to perform the role of a Healthcare Assistant effectively. It will also give you an idea of the type of healthcare facilities they have worked in and the responsibilities they have held. Whilst it’s hard to produce a list that’s exhaustive, here are a few examples of questions that we see work well:

  • Can you describe your previous experience working as a Healthcare Assistant?

This question allows the candidate to highlight their previous experience in the field broadly and draw attention to any of their particular strengths. This will give you a good understanding of their level of experience and how it relates to the role you are hiring for.

  • How do you handle confidential patient information?

HCAs are often privy to sensitive information regarding patients. This question assesses a candidate’s grasp of the significance of maintaining patient privacy and their process for doing so.

  • What is your process for prioritising tasks when working with multiple patients with different needs?

It is important that Healthcare Assistants are able to juggle tasks effectively. This question will help you evaluate the candidate’s organisational skills and ability to ensure all patients receive the care and support they need in a high-pressure environment.

  • How do you ensure you are up to date with current healthcare practices?

The healthcare sector is constantly evolving and it is essential that Healthcare Assistants remain up to date with the latest developments in the field. This question assesses the candidate’s interest in healthcare practices and whether or not they’re proactive about staying informed.

Behavioural Questions

Behavioural questions focus on a candidate’s past experiences and the actions they took in specific situations, providing insight into their problem-solving skills, attitude and work style.

These questions are especially important to ask when interviewing for a Healthcare Assistant role, as the job requires the ability to handle stress and make quick decisions in emergency situations. By asking behavioural questions, you can gain a deeper understanding of the candidate’s suitability for the job and assess their ability to provide exceptional care to patients.

  • Can you give an example of a time when you went above and beyond to help a patient or their family?

Asking this provides insight into a candidate’s approach to patient care and teamwork. A strong answer would demonstrate their dedication to providing exceptional care and a willingness to collaborate with others to achieve this goal.

  • Can you describe a situation where you had to work well under pressure?

Through this question, you can gauge an applicant’s ability to handle stress, make quick decisions and remain focused on their responsibilities even in challenging circumstances. This question may also reveal the candidate’s problem-solving skills, their ability to prioritise tasks and their overall approach to handling stress.

  • Can you tell me about a time when you had to think creatively to solve a problem?

This question helps to specifically assess the candidate’s problem-solving skills and ability to think on their feet in difficult situations. A good Healthcare Assistant needs to be able to think creatively and find practical solutions to problems that may arise in their work.

Communication Questions

Healthcare Assistants must be able to communicate effectively with patients, families and other healthcare professionals in order to provide quality care. Further, these skills are essential for Healthcare Assistants to understand patients’ needs, provide clear and concise instructions and ensure that patient information is accurate and up-to-date.

  • Can you tell me about a time when you had to communicate complex medical information to a patient or their family?

Effective communication skills are essential for Healthcare Assistants, who often need to explain medical conditions and procedures to patients and their families. A strong answer will demonstrate a candidate’s ability to clearly and concisely convey complex medical information, as well as adapt their communication style when required.

  • How do you handle conflicts while you’re working?

In a healthcare setting, conflicts can arise from misunderstandings, miscommunication and different opinions about patient care. HCAs must be able to handle these conflicts in a professional manner, maintaining a positive and respectful demeanor. They must be able to assess the situation, communicate effectively and find a resolution that benefits all parties involved. Asking this question will provide greater insight into the candidate’s ability to communicate in difficult situations.


That encompasses some of the most valuable interview questions to ask when hiring a Healthcare Assistant and helps you to assess their experience, skills, behaviour and communication abilities. However, you may also need to include additional questions that are more suited to your specific organisation and job requirements.

As a specialist healthcare recruitment agency in the UK, we possess a wealth of knowledge about best recruitment practices for healthcare jobs. Whether we can support you with compiling a list of questions to meet your organisation’s specific needs or connecting you to your dream healthcare candidate, please get in touch.

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