I am the registered manager of a care home which is part of The Abbeyfield Society. There are times when all else fails and agency staff need to be used. At the beginning of 2013 I received a telephone call from QS Recruitment asking to meet me to discuss their terms and conditions. During our meeting I was alerted by a member of my own staff, there was a care assistant required for our evening shift that day. I took a chance and asked if there was any way their recruitment agency could provide a care assistant for our five to ten shift. Immediately the QS Recruitment staff returned to their office and within thirty minutes I received the name of a care assistant. I don’t use agency staff on a regular basis, however on the occasions when I do, the calibre of staff from QS recruitment are competent individuals who do a great job.